We do allow returns as long as the item is shipped within 7 days after purchase arrives. The item must be in new condition. We do charge a restocking fee of 25 percent. We have many expenses involved when we ship baskets. We take the time to measure and describe the colors in each item we put on our website. Plus, we list about 4 photos of each product. Since each basket is unique, when we receive the basket back, we have to reshape, remeasure and retake the photos of it so we can put it back on the website. It is very time consuming.
We will gladly exchange or give you a credit for your item. It must be within 7 days after you receive your item. It must be in the same condition you received it. Purchaser is responsible for all shipping costs. We do not offer a refund on gift wrapping or on the shipping.
If you have any concerns or questions regarding your order, please call or email us.
We are here 8-6 EST. However, if is not unusual for us to answer calls or email up to 9 pm.
Bolga baskets are made from grass that is twisted before its woven to give it more strength. They can really carry a lot of weight. However, they are not meant to carry loads of books day after day. Although one customer used her basket for over a year carrying heavy books every school day. Please call if you have any questions. Thank you.
Bolga baskets come flattened from Africa. If your basket should need reshaping either from shipping or just over time, they are easy to reshape. Wet, let stand a few minutes, roll on a flat service and or shape with your hands. Let dry. We like to put the bottom up to dry first, then flip the basket over. They are grass so they can get wet, but can't stay wet. If you live in a humid climate, we don't recommend leaving your baskets outside.