Terms & Conditions
Shipping: We ship within 24-48 hours after we receive your order. Many times we ship same day if the order is received by noon.Alaska and Hawaii will ship USPS parcel post. APO boxes will ship USPS parcel post. If you prefer priority shipping, please call for rates.
Canada ships priority international.
We don't flatten the baskets to ship unless there are more than one basket in a box OR if you are on the west coast (ex: CA, OR, WA) These states we may have to flatten the basket to help save on shipping costs. It now costs over $17 to ship from our FL to CA. By using a smaller box, we can save almost $2. We only charge $4.95 for discounted shipping, we pay the rest of the cost. This will enable us to be able to save a little money, which helps us since our goal is to help the weavers. Thank you for your understanding.
Please note that we ship for free ($60 minimum order, excluding gift wrap) in the continental USA using US
Post Office Parcel Post with delivery confirmation. All orders under $60, ship
for one low discounted
price of $4.95.
Some of the smaller baskets may ship priority mail and UPS at our
discretion. If orders are placed separately but are shipped to the same
address, we will ship them in one box if they fit. We will check with you first to make sure that is ok. If not, then they will ship in
US Postal Parcel post is usually 3-5 days for states closer to our FL location and 7-8 days for upper northeast and western USA. However, FL, GA, AL, SC, NC typically ship priority due to their close proximity to our FL location. AK and HI shipping parcel post could take your order 3-4 weeks for delivery. Please call for a quote if you prefer priority shipping or 2 day shipping, please email or call for quotes.
We may put larger orders in more than one box. Please check your email - we do send both tracking numbers so you can check the status of your order.
If you would like to add insurance or delivery confirmation to your order, please let us know. We do offer a slight break on those prices. The post office will delivery your package but they won't reimburse you should someone take it.
When you receive your Ghana Bolga basket, you may need to reshape it. Directions will come with your basket. It's fun and easy. The baskets come from Africa unshaped. All Ghana Bolga baskets on our website have been shaped.
For International Customers: Our surcharge is what we are charged by the post office to ship baskets priority or express interntional to your country. If you plan on ordering more than 3 large baskets, please email us. The boxes have to be a certain size and we can only ship about 3 large baskets in one box. We can ship more, but they would have to be on a separate order. We are sorry for the inconvenience but there is not a way to set up shipping for more than one box. Thank you for your understanding.
If your country is not on our list for international shipping, please email us for a quote.
International shipping rates do not include any customs fees you may be charged by your country. We have no way of knowing what those will be, if any. The price for shipping is just for the shipping from our location to your address.
Returns: We do allow returns as long as the item is shipped within 7 days after purchase arrives. The item must be in new condition. We do charge a restocking fee of 25 percent. We have many expenses involved when we ship baskets. We take the time to measure and describe the colors in each item we put on our website. Plus, we list about 4 photos of each product. Since each basket is unique, when we receive the basket back, we have to reshape, remeasure and retake the photos of it so we can put it back on the website. It is very time consuming.
We will gladly exchange or give you a credit for your item. It must be within 7 days after you receive your item. It must be in the same condition you received it. Purchaser is responsible for all shipping costs. We do not offer a refund on gift wrapping or on the shipping.
If you have any concerns or questions regarding your order, please call or email us.
Florida Sales Tax: We charge 6.5 percent for our county's Florida Sales tax.
Other Misc Information: Payment Options: We take credit cards on our website or you can make a credit card payment through Paypal. You may also call in your order and payment information if you prefer. We will also take checks (7 day hold) or money orders. If you have any questions, please email or call us.
The Bolga baskets are grass baskets and were made to be carried on the head. They are strong and durable. The grass is twisted before its woven to give it more strength. They can really carry a lot of weight. However, they are not meant to carry loads of books day after day. Although one customer used her basket for over a year carrying heavy books every school day. Please call if you have any questions. Thank you.
Care of your basket: To reshape basket: wet your basket (avoid getting the handle wet as it will dry it out), let it sit for a few minutes for the grass to absorb the water, then shape. Let dry thoroughly. I always put mine in the sun for a little while to dry quicker. The leather handles: You can use a leather cleaner on the handle occasionally to keep them from drying out.
We measure every basket and describe colors to the best of our ability. For market baskets: Large basket range from 13.5 to 15" diameter; Ex Large ranges from 15.5 to just under 17" diameter; Very Large ranges from 17-18" diameter; Jumbo is over 18" diameter. We measure market baskets when they are round shape, from outside of rim to outside of rim. Sometimes the way the handle is put on the market basket has more of an oval shape. We take the measurement after we make the basket round.
If you have any questions not covered here,
please email or call us.